Carla and Kerri
After having a bad "reno" experience, we were very hesitate about doing a much needed update to our condo bathroom. We were extremely fortunate to connect with Peter and Premier Quality Renovations.. From our initial consultation and continually throughout the renovation process, Peter was always available to answer questions and he provided both practical and design recommendations that were well suited for the space. Peter and his team were very professional so when the work started and we left for vacation we felt very confident that we would return to a lovely bathroom. We were not disappointed! It exceeded our expectations especially when we found out that there was additional work required due to unforeseen concrete behind the walls. This caused additional work for the team but did not change the initial quote. Also throughout the renovation, Peter's experience in dealing with a condo building's rules and regulations was very important to us and gave us peace of mind.
We definitely will be using Premier in the future and would highly recommend Peter and his team.
Cedar and Jason
We have just completed a complete overhaul of our 60+ year old home. The scope of the project included the removal of walls, re-insulating, window installation, upgrading electrical, the installation of a new bathroom & kitchen, including complete custom cabinets, and the repair of an unfortunate situation with another contractor. Peter and his excellent team undertook the project right from the demo to the finishing touches. We are overjoyed with the final outcome. Throughout the process we were exceptionally impressed with the personal attention that Peter provided. At each decision we were informed in great detail of the situation, provided with honest opinions and were able to weigh our options without any pressure. We cannot overemphases his excellent communication skills. We were kept up to date throughout the entire renovation. His team is professional, courteous, knowledgeable and highly skilled. We were very comfortable with them in our home. The renovation was done in a timely fashion and no request was too big or too little, and all checkpoints on our list were met with a workmanship and attention to detail that exceeded our expectations. We feel that we received excellent service and value from Peter and his team at Premier Renovations.
Chris and Lynda
Peter Glaw and his team from Premier Renovations recently completed a project for me. It involved the demolishing our existing store and renovating the new store interior. Previously, Peter installed a new patio and entry door to my garage-which necessitated adding structural beams to support the roof-as well as electrical work inside and re-grading the yard to suit the new entry. I am pleased to say that they were there when promised, completed the work on time and I believe gave me good value for my money. I will definitely call Peter for my next project.
Christian and Sheila
Sheila and I have been almost “living with you” for the past 4 months and what could have been a very painful experience (a huge renovation...the issues and stress that brings) has turned into a great relationship building journey.
When we started planning for our large triplex renovation in High Park: almost gutting a 2 ½ storey home + basement, all new plumbing, knob and tube electrical and hot water heating systems into code compliant new systems, and still keep the character of our century old house, we could not foresee all the challenges ahead of us and that’s where the “almost too good to be true story” comes into play.
What do we mean by that?
When we interviewed contractors last summer, we, like many other people, were fully aware of all the horror stories about contractors: starting and going to another job, not on time, never on budget, or the “fly by night” category, etc… and Sheila being an architect, we knew that our contractor’s choice would be critical in building our new nest the way we wanted it to reunite our lives under a new and common roof. We gave you and the other potential builders the same brief and waited for your proposal.
Your initial pitch to us was really too much: “it can be done on time and on budget, I offer a lifetime warranty, I do not add a mark-up on materials or trades I use (you pay them or I do and show you their invoices), you do not pay me upfront but as we go, based on my costs, I just take a % for my work, no surprises…” when you left Sheila told me the old story we all know: “if it is too good to be true…it cannot be!”
As you came to us highly recommended, we invited you back to bid with more precise estimates (timelines, trades quotes, materials, etc…) based on our precise scope of work, engineer drawings and you confirmed that it could be done. You then spontaneously called a number of your past customers out of the blue and pushed the speaker phone button on your Blackberry for us to ask them about their experience with Premier Quality Renovation. All of them were extremely positive about not only what you had done for them but also about you, the person you are, the way you work, the quality and cleanliness of your crew and trades. We were quite puzzled about it at that point and you became the lead contender in our search for our contractor. You then invited us to visit a couple of your previous jobs and we could then see for ourselves not only the quality of the work you had done but also the quality of the relationship you had with your clients, even after they went through the tough times that a renovation creates. That did it for us and it did not take us long to decide to see if the “too good to be true” could become truth for us.
It is now 4 months later and despite the numerous challenges we faced, we moved in at the exact date we had set at the beginning of our our contract (even if your word has been the main contract we had all along, as the original one went through so many changes) and our project has become a reality!
We did manage all the challenges and discussed them as they came and always found solutions together. If we had to increase our budget to build what we wanted, we do realize that we did far more than we thought at the beginning but you still managed to get it done on time, even if it meant increasing the size of the crew, extending their working hours and finding new trades...you made it happen!
It was good and it was true!
Many thanks Peter, to you and your team for building our nest the way we wanted it and for making this very stressful process livable, with your personality and professionalism. Merci beaucoup!
Please feel free to use us as a reference, we will be pleased to share our experience and will make also sure that people know about who (and how) we did it together. You will always be welcome in our home for a visit and a drink.
All the best.
Regards, Christian & Sheila